Last updated: June 2026

What data we collect

Hartford Navigator is designed to protect your privacy. We do not require personally identifiable information (PII) such as your name, email, or address to use the directory, and we never ask for your immigration status or Social Security number. Some features do use data you provide: if you search, chat, or call, the words you type or say are logged briefly (see below). Texting is not available yet; when it launches, we will store a number you provide only to send the resource and one follow-up, then delete it within 90 days.

What we do collect:

  • Anonymous page views: which pages are visited (not who visits them)
  • Anonymous feedback: when you mark a resource as helpful or not helpful
  • Saved items: if you save resources, your entries are stored in your browser and optionally synced to our server using an anonymous identifier
  • Search and chat: the words you type into search or the AI assistant are logged without your name, to help us find gaps in the directory. They are deleted after 90 days.
  • Phone hotline: if you call our hotline, the call is handled by a voice service that creates a text transcript (without your name) to improve the service. It is deleted after 90 days.

Text messages (SMS)

Texting is not available yet while we wait for carrier approval. When it launches, we will text only if you ask us to and only at a number you give us yourself. There will be two ways to opt in:

  • By phone: while you are on a call with our hotline, you will be able to ask for resource details by text and give your number; the assistant will confirm before sending.
  • On the website: a "text me this info" button will appear on resource pages so you can enter your own number.

When texting launches, we will send only the message you request, plus at most one follow-up asking whether you connected. Every message will include "Reply STOP to opt out." We will use your number solely for the requested information and delete it within 90 days.

Third-party services

  • Vercel: hosts our application and provides basic analytics
  • Supabase: stores resource data (not personal data)
  • Anthropic (Claude): processes chat and phone assistant queries
  • Vapi: powers the phone hotline (voice-to-text)
  • Twilio: will send text messages you request once texting launches
  • Resend: sends email when you use the contact or suggestion forms
  • Sentry: monitors technical errors (no personal data)

Data retention

Saved data is stored in your browser and can be deleted at any time by clearing your browser data. Search/chat words and call transcripts are deleted after 90 days. Once texting launches, any number you give us for a text will also be deleted within 90 days. Page views are anonymous and kept in aggregate.

Your rights

You can delete your saved data at any time by clearing your browser's local storage. To request deletion of server-side data, contact us through our contact form.

Contact

If you have questions about this privacy policy, contact us:

Contact form