Get resource details by text
Navigator Technologies LLC owns and operates Hartford Navigator and its HFD Navigator SMS Line. Website and hotline-requested texting are available in English and Spanish.
After requesting a resource, you can reply with a need such as FOOD or SHELTER to find more help. Text support handles resource searches and follow-up replies, not an unlimited conversation with a caseworker.
Find a resource to receive by textThe free phone hotline is live
Call any time for help finding resources in English or Spanish. Ask the assistant to text a resource to the mobile number you are calling from. It will read the consent disclosure and wait for your clear yes. Calling by itself never enrolls you in text messaging.
Call the hotline: (838) 240-7637How optional texting works
You can request one resource text either on a resource page or during a hotline call. Texting is always optional, and inbound SMS keywords are not an initial opt-in method.
Website request
First choose “Text this resource to a phone.” Only then do the phone field and a separate, unchecked SMS consent box appear.
Hotline request
After the assistant finds a resource, you may ask to receive it by text. The assistant must read the complete disclosure below and receive a separate, clear yes before sending anything. Calling the hotline or asking about texting does not count as consent.
Exact hotline disclosure
“I can text this resource to the mobile number you're calling from. You'll receive one text with the resource and at most one follow-up asking whether you connected. Message and data rates may apply. Reply STOP to opt out or HELP for help. Your consent is optional and is not required to use the hotline. Do you agree to receive these texts?”
Optional consent form preview
Texting is entirely optional. Choose “No thanks” and continue using the full directory, web assistant, or hotline without providing a number or SMS consent.
Choose how to continue
Your mobile number and separate consent appear only after you choose texting.
Program terms
- Frequency: one requested resource message and at most one follow-up.
- Each additional resource text requires new consent.
- Message and data rates may apply.
- Reply STOP to opt out at any time or HELP for help.
- We do not sell or share your number and delete it within 90 days.
- Messages are non-marketing and available in English and Spanish.